In Nepal, a lot of buying happens in chat. Customers ask a question on WhatsApp or Viber and decide on the spot. Businesses that answer well there close sales that a website alone would lose.
Make it easy to start a chat
Put a clear chat link on your site, ads, and profile. The fewer steps between interest and a reply, the more conversations you get.
Respond fast and keep it personal
- Reply within minutes during business hours.
- Use saved replies for common questions, then personalise.
- Send photos, prices, and delivery details directly in chat.
Respect the channel
Chat is permission, not a broadcast list. Helpful, timely messages build trust; spam gets you blocked and reported.
Digital Marketing Agency NepalWhatsAppViberconversational
Utsav Raut
Founder & Marketing Lead
Utsav founded SiteCraft Innovation and leads marketing at SiteCraft Innovation. He writes about SEO, paid and organic growth, and the numbers that tell you whether marketing is actually working.
