Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025

Site Craft Innovation (“we,” “us,” or “our”), registered and operating from Khumaltar-15, Lalitpur, Nepal, is committed to protecting your privacy in compliance with the Privacy Act 2075 (2018) and the Electronic Transactions Act 2063 (2006) of Nepal. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Business or organization name
• Mailing address
• Project requirements and related details you provide through forms

b) Technical Information

• IP address
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Device type and screen resolution

c) Cookies and Tracking Data

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and service-related communications
• To deliver and manage our IT and digital marketing services
• To process payments and maintain billing records
• To send newsletters, promotional materials, and service updates (with your consent)
• To improve our website, services, and user experience
• To comply with legal and regulatory obligations under Nepal law
• To prevent fraud and ensure website security

3. Legal Basis for Processing

In accordance with Nepal's Privacy Act 2075, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes.
• Contractual Necessity: Processing is necessary to fulfill a contract or service agreement with you.
• Legal Obligation: Processing is required to comply with applicable laws of Nepal.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in delivering services (e.g., hosting providers, payment processors, email services like Formspree). These providers are contractually obligated to protect your data.
• Legal Authorities: When required by law, court order, or government request under the laws of Nepal, including the Electronic Transactions Act 2063.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in compliance with the Electronic Transactions Act 2063. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication mechanisms
• Regular security assessments and updates

While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws of Nepal. When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Under Nepal's Privacy Act 2075, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete data.
• Right to Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time by contacting us.
• Right to Complain: You have the right to file a complaint with the relevant authorities if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at admin@sitecraftinnovation.com.np.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information promptly.

10. International Data Transfers

As we serve clients worldwide, your data may be transferred to and processed in countries outside Nepal. In such cases, we ensure that appropriate safeguards are in place to protect your information in compliance with Nepal's data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

This Privacy Policy is governed by the laws of Nepal, including the Privacy Act 2075 (2018) and the Electronic Transactions Act 2063 (2006).