Privacy Policy

Who we are

SiteCraft Innovation is a web and software development company registered in Nepal, with its office at Khumaltar-15, Lalitpur, Bagmati Province. For any question about this policy or about data we hold, contact sitecraftinnovation@gmail.com.

What we collect

We collect two kinds of information: what you send us deliberately, and what your browser reports automatically while you use the site.

• Enquiry details you submit: name, email address, company name, the service you selected and the message you wrote.
• Newsletter sign-up: your email address, if you provide one.
• Analytics data: pages viewed, approximate location derived from IP address, device and browser type, referring site, and how you moved through the site.
• Technical data your browser sends with every request, such as IP address and user agent, which our hosting provider logs.

Why we use it

Enquiry information is used to reply to you and, if we go on to work together, to run the engagement. Analytics data is used in aggregate to understand which pages are useful and where the site is failing people. We do not sell personal data, and we do not share it with advertisers.

Third parties that process data for us

Some processing happens on services we do not operate. Each has its own privacy terms, and we use them only for the purposes described here.

• Formspree: receives and forwards enquiry form submissions.
• Google Analytics 4: website analytics, with IP anonymisation enabled.
• Microsoft Clarity: anonymised interaction analytics, where enabled.
• Our hosting provider: serves the site and keeps standard access logs.

Cookies and similar technologies

The site itself stores one small preference in your browser: your chosen colour theme. That never leaves your device. Analytics tools, where enabled, set their own cookies or local storage entries to distinguish one visit from another. You can block or clear these through your browser settings without losing access to any part of the site.

How long we keep it

Enquiry emails are retained for as long as there is an active or reasonably foreseeable business relationship, and are deleted on request. Analytics data is retained according to the retention window configured in the analytics platform. Access logs are retained by our hosting provider for a limited period as part of their normal operation.

Your rights

You can ask us what personal data we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to sitecraftinnovation@gmail.com and we will respond within thirty days. If you are in a jurisdiction with specific statutory data rights, such as the EU, the UK or a US state with a consumer privacy statute, those rights apply and we will honour them.

Security

The site is served over HTTPS. We limit who on our team can access enquiry data, and we use reputable processors for the services listed above. No system is perfectly secure, and we do not claim otherwise; if a breach affects your data we will tell you.

Changes

If this policy changes materially we will update the date at the top of this page. Continued use of the site after a change means the updated policy applies.